Complaint Information

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we provide then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.

If you would like to make a formal complaint, then you can read our full complaints procedure here:-

Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint?

The Legal Ombudsman may be able to help you help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:-

• Within six months of receiving our final response to your complaint

and

• no more than one year from the date of the act or omission being complained about; or
• no more than one year from the date when you should reasonably have know that there was cause for complaint.

For more information about the Legal Ombudsman contact:

www.legalombudsman.org.uk [http://www.legalombudsman.org.uk]

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

[mailto:enquiries@legalombudsman.org.uk]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour?

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority [https://www.sra.org.uk/consumers/problems/report-solicitor/] .

To comply with our requirements under the SRA Transparency Rules, please see the costs and other information provided in the relevant practice area tab.

We are legally required to advise you of our PI insurance details, which are:-

HDI Global Specialty SE
Policy no is P3A90224/P3B90226 and the limitation of our liability is £5m.

We are also obliged to provide a link to the European Commission Online Dispute Resolution platform:  http://ec.europa.eu/consumers/odr